سياسة الضمان والاستبدال والإسترجاع

Order cancellation and refund Order cancellation: The customer has the right to cancel the order before the shipment is delivered to the shipping company. If the shipment is canceled after the order has been executed, only the product value will be refunded, and the shipping cost and electronic payment commission will be deducted. This includes free shipping; when canceling the shipment after execution, the shipping policy cost will be deducted from the product. Refund: The refund is processed within the specified period of 7 working days from receiving the shipment from the shipping company, via bank transfer from the store account. If you canceled the order and paid by credit card, please note that it may take up to 14 working days for the amount to appear in your bank statement once the payment is processed by the financial management. HOP store has the right to cancel any customer’s order if there is a malfunction on the website, an error in the listed price, or if the product stock is exhausted, and the amount will be refunded to the customer’s bank account or card. The customer has no right to demand the product. Note: If the order is returned after receipt, the customer bears the shipping costs, and the product amount will be refunded minus all shipping and electronic payment fees. Note: If the product arrives with a defect, the store bears the costs from the time of receipt until 3 days afterward. After that, the product enters the warranty period, and the customer bears the costs of replacement and return. In case you want to return or replace the product: Contact customer service at +966560984888 during working hours daily from 9 AM to 5 PM, Saturday through Thursday, excluding Friday and official holidays. If you receive a damaged or defective product from the first use, please contact us directly within a maximum of 3 days from the date of receipt via the following number +966560984888. HOP store will bear the shipping costs. If no defect is found in the product, the customer bears the full shipping costs. In case of a defect during the specified warranty period after use, the damaged product will be replaced with a new one of the same type directly, provided that the product box and accessories are available for replacement. If the product is unavailable, the customer will be compensated with an alternative product if the customer prefers this option or given a purchase voucher of the same value to be used at any time on our website. The replacement product will then be shipped by HOP store, and the customer bears the full shipping costs. If the customer is not satisfied with the product, exchange and return are allowed within 3 days from the date of receipt, provided the product is in its original condition with all contents from the same company, unused, unopened, and the external packaging is intact. The customer bears the full shipping costs. If you receive a product different from the one ordered from the store, and the mistake is on HOP store’s part in preparing the order, HOP store will bear all shipping costs and replace the product. If you ordered using a credit card, we will refund only the price of the product (the item). Please note that it may take between 7 to 14 working days for the amount to appear in your bank statement once the payment is processed by the financial management. Warranty: The warranty on all electronic devices is two years from the purchase date, and the purchase invoice or order number must be provided. The warranty does not cover misuse, breakage, or gifts included with the products. Note: The warranty and replacement do not include accessories such as gloves, stickers, and other non-electronic products. Note: If the shipment is not received from the shipping or delivery company and is returned to the sender, only the product value will be refunded, and the shipping, delivery, and any bank fees related to the order will be deducted. Note: The cost of returning the shipment to the recipient is determined by the store (according to the shipping company’s rates). Note: During sales, if the customer requests a return, the damaged product will be valued at its retail price in the store and its original price.